FAQ- shipping

I can't wait to get my yarn! When will it ship?  I ship packages Monday through Friday, usually within 1 business day of your order.  I sometimes fulfill an order and create a label on the weekend, but Canada Post isn't able to accept your package until Monday morning. 

How much does shipping cost?  Packages of any size within Canada ship for a flat rate of $20 for Express shipping with Canada Post.  This offers tracking + $100 insurance coverage, with delivery times of several days.  (Canada Post says 1-2 days, but they sometimes struggle to meet that estimate.)

Shipping to the US is $18 Canadian for packages up to 150g in weight, $20 for 151-400g, and $30 for 401g or more, shipping via Canada Post and USPS.  These rates include tracking + $100 insurance coverage, with delivery times of approximately 8-9 business days. 

Shipping to Australia or New Zealand is $16 Canadian for up to 150g packages or $25 for larger amounts, via Canada Post to your local postal service.  Small Packet Air takes about 6-10 business days and does NOT include tracking or insurance; if you'd like to add coverage, please add a comment when you place your order and I'll be in touch with information about additional costs.

 I want to add more yarn to my order!  Can you combine shipping on two (or more!) orders?  Sure thing!  If you place more than one order in a short timeframe, I'll combine them into a single package and refund any excess shipping charges.  I'm also happy to hold yarn from your current purchase to be shipped with another order in the future; just add a comment to your order letting me know.

Do you ship to my country? At this time, I am only able to ship to Canada, the United States, Australia, and New Zealand.  Unfortunately, I am no longer able to ship to the EU or Northern Ireland due to the difficulties in meeting GPSR regulations as a small business.  If you are in a country that is not part of the EU or Northern Ireland and wish to place an order, please email me and I'll see what I can do.

Will I owe Customs or other fees when my package arrives? I wish I could tell you, but the short answer is that I just don't know.  Customs fees, handling charges, and taxes are determined by officials in your country; I have no influence over them, nor do I have the knowledge to be able to advise you on what to expect.  If you are placing an order and you live outside Canada, please be aware that Customs or other fees are entirely your responsibility.

But I don't want to pay Customs fees.  Can you mark my yarn as a gift when you send it?  Sorry, no; I can't mis-represent items on a customs form.

But fees make shipping to my country really expensive!  What can I do?  I'm happy to hold yarn that you've already purchased, to be combined with future orders; this can be helpful because you only have to pay shipping and Customs/ processing fees for a single package.  Just let me know in the comment section of your order that you'd like me to hold for later shipping.